For salon owners, the dream of having a business that runs smoothly without constant oversight or burnout isn’t just a luxury—it’s a necessity for scalability and personal well-being.
Creating a team-managed salon where your staff confidently handles day-to-day operations allows you to focus on growth and personal goals.
But, I want to challenge you to think differently.
Let’s refer to your team from here on out as your tribe of investors. Yes, investors! I’m telling you, this small perspective shift can dramatically alter the dynamics within your business and foster a deeper culture of ownership and mutual investment in your salon’s success.
Plus, when employees begin to see themselves as investors, they are more likely to think beyond their daily tasks and consider the long-term impacts of their actions on the salon’s growth.
In other words, they start to care not just about ‘doing their job’ but about improving processes, enhancing customer satisfaction, and ultimately driving profitability!
Now, let’s revisit the proven playbook to build a team that leads, manages, and operates like investors in your business. Here are the 5 steps:
1. Cultivate a Strong Leadership Mindset
Before you can expect your team to take charge, you need to embrace and embody leadership qualities.
Leadership is about influencing and inspiring your team to achieve the salon’s goals while fostering an environment of support and accountability. This involves clear communication, setting an example in customer service, professionalism, and a deep commitment to the growth of your staff both professionally and personally.
2. Empower Through Education
A well-trained team is a confident team. Investing in continuous education and training for your staff not only improves their skills but also boosts their confidence in handling various responsibilities.
Whether it’s bringing in experts for special training sessions, attending workshops together, or providing access to online courses, continuous learning empowers your staff and enriches your salon’s service offerings.
3. Establish Systems and Processes
Clear systems and processes are the backbone of a team-managed salon. These include everything from client booking to handling complaints, managing inventory, and performing services.
Document workflows and standard operating procedures clearly and make them accessible to all team members. Regularly update these systems as your business evolves and ensure everyone is trained on any new procedures.
4. Delegate with Trust
Delegation is not just about assigning tasks; it’s about entrusting your team with critical responsibilities and believing in their capability to handle them.
Start small by delegating tasks you’re comfortable releasing control over, and gradually increase their complexity and importance as your team’s confidence grows.
Delegating effectively involves giving your team clear instructions and the resources they need to complete the tasks you’ve assigned to them.
5. Foster Accountability and Ownership
For a team to manage itself, members must take ownership of their roles. This means being responsible not just for tasks but for outcomes.
Encourage this by setting clear goals and metrics for performance and involve your team in tracking these outcomes. Celebrate successes and analyze failures together to foster a sense of shared responsibility and continuous improvement.
Transitioning to a team-managed salon isn’t just about easing your workload – it’s about building a business that is efficient, profitable, and sustainable.
To add an essential layer to your management transformation, consider diving deeper into financial management with the Profit First methodology.
Want coaching support to recruit your rockstar, self-managed team? We can help!
Our Profit First for Salons Challenge is tailored specifically for salon owners who are ready for more… more profits… more freedom… and more impact!
If that’s you, then we’d love to invite you to join us on June 30th from 10am-12pm EDT for a virtual Masterclass that will teach you how to enhance your salon profitability, implement the right tools and systems to grow your business, AND the specific strategies to use to build a self-managed team of investors!
